Klim Suspenders

We do our best to ship on the same day as your order. Your package should arrive in 3 business days. If we know it is going to take longer than 3 business days to get it out to you, we will let you know so you can decide if you would still like the product.

We will accept returns or exchanges on new, unused product within 30 days of your shipment being marked as delivered by the shipping company. Please contact us for a return authorization. Refunds will be made to the original method of payment.

We reserve the right to refuse a refund or exchange if the item is not in re-sellable condition. To ensure that your item is approved, make sure the item is in new and unused condition, and has all the original packaging. For returning helmets, boots, or other items that come in a box, do not use the original product box for shipping – this will negate your refund request. Please put them in an external shipping box to avoid any damage during the shipping process.

Any merchandise which has been 'taken out for a ride' or ‘tried on the bike’ is considered used and cannot be returned. We recommend trying on your gear indoors, for example, walking around in your boots in your home, or trying on your helmet while watching TV.

There are no restocking fees on product returns that meet the above conditions. Special Orders may be subjected to a restocking fee.

Buyers cover return shipping costs. For exchanges over $99, we will ship the new size to you free of charge.

 

Electrical items (such as Intercom devices, bluetooth systems, cameras, heated gear, etc), helmets, consumables, special order items, base layers (including balaclavas and socks), clearance items, gift cards, and products listed as “Final Sale” are non-returnable and non-refundable.

 

We do our very best to keep our website’s inventory up to date, however, item availability changes very quickly and sometimes items will be backordered or discontinued. If this happens, we will contact you as soon as possible, and we will always try to provide similar options for you to choose from. For backordered items, you are not obligated to wait and can receive a full refund to your original method of payment.

 

Some items listed “available” online are not stocked in our storefront on an ongoing basis. If you have seen something online that you wish to see in-store, we recommend that you call ahead to see if we have the item, or make arrangements to order it in if we do not. Most items can be ordered in within one to two business days.

 

If you have any questions regarding our policies, contact us in store at 604-276-2552 or email info@pacificmotosports.com.